Support #3764

No e-mail notification relating to issues evolutions

Added by François Du Mortier 9 months ago. Updated 8 months ago.

Status:FeedbackStart date:25 Nov 2019
Priority:NormalDue date:
Assignee:geoportal-helpdesk% Done:

0%

Category:-
Target version:-
Submitting Organisation: Knowledge-Base relevant?:No
Proactive:No Keyword #1:
Country:BE - Belgium Keyword #2:
Originating UI: Keyword #3:

Description

Dear helpdesk,

This Geoportal helpdesk ticketing system seems to not send notifications any more when an issue is processed, despite of my profile settings and "watch" activated on issues (see attachments). I also checked my SPAMS and did not find any notifications.

Kind regards,

François Du Mortier

watch-set-up.jpg - Watch activated so issues (32.5 KB) François Du Mortier, 25 Nov 2019 10:51 am

notif-setting.jpg - Notification settings in my profile (64.2 KB) François Du Mortier, 25 Nov 2019 10:51 am

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History

#1 Updated by Antonio Rotundo 9 months ago

I noticed the same issue, as I received the last notification by the Geoportal Helpdesk system in January of this year.

Kind regards,

Antonio

#2 Updated by Daniele Francioli 8 months ago

  • Status changed from New to Feedback
  • Assignee set to geoportal-helpdesk

Dear François and Antonio,

I've changed some configuration on the system, can you please check if you are now receiving e-mails notifications?

Thank you,

Daniele

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