Support #3797

IT: harvesting process locked?

Added by Antonio Rotundo 8 months ago. Updated 8 months ago.

Status:FeedbackStart date:13 Dec 2019
Priority:ImmediateDue date:
Assignee:geoportal-helpdesk% Done:

0%

Category:-
Target version:-
Submitting Organisation:IT Knowledge-Base relevant?:No
Proactive:No Keyword #1:Indicators
Country:IT - Italy Keyword #2:
Originating UI: Keyword #3:

Description

I launched a new harvesting session on 11 December night. I received the notification that the session was successfully accepted with 9 queued requests and 2 running requests.

But I noticed an unusual behavior of the system as the status is still "processing" without an estimated time, no action is showed (see IMAGE 1 below) and if I click on "Check last report" button, an error page is returned (see IMAGE 2 below).

I'm wondering if the harvesting session is running or not.

Anyway, I need that the harvesting process be completed in order to save the indicators and mark them for reporting on time. 

IMAGE 1

 

IMAGE 2

 

IMAGE1.png (26 KB) Antonio Rotundo, 13 Dec 2019 03:55 pm

IMAGE2.png (17.4 KB) Antonio Rotundo, 13 Dec 2019 03:55 pm

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History

#1 Updated by Antonio Rotundo 8 months ago

#2 Updated by Daniele Francioli 8 months ago

  • Status changed from New to Feedback
  • Assignee set to geoportal-helpdesk
  • Submitting Organisation set to IT

Dear Antonio,

The dump of the metadata for the monitoring and reporting will be done automatically on another server.

No action required from countries.

As requested, your dump will be performed today.

Best regards,

Daniele on behalf of the JRC INSPIRE Support team

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